Name: Navigating the Discomfort: Mastering Difficult Conversations
Start: 2026-10-23T11:15:00-0500
End: 2026-10-23T12:15:00-0500

Navigating the Discomfort: Mastering Difficult Conversations

Friday October 23, 2026 11:15am - 12:15pm CDT

Suite 111 - Lower Level

Stop avoiding tough talks to "keep the peace." This interactive workshop equips OST leaders with the mindset and practical frameworks needed to navigate high-stakes discussions with confidence. Learn to bypass internal blocks, utilize the SBI feedback model, and manage emotional triggers, transforming discomfort into productive dialogues that build trust and drive results for your program.
Key Takeaways- Participants will learn to recognize the internal blocks that distort their perception of conflict before a conversation even begins, practice the Situation-Behavior-Impact (SBI) framework to deliver feedback that focuses on neutral, observable facts rather than biased judgments, and gain practical scripts and techniques to remain calm and empathetic when responding to staff or parents who become defensive, cry, or yell.

Speakers

Pam Webb

Program Coordinator, Adventures Plus

Pam Webb is dedicated to developing leaders who lead with intention rather than habit. With 25 years of professional experience—including 15 years in the Out-of-School Time (OST) field—Pam combines practical operational wisdom with the transformative framework of Core Energy Leadership... Read More →

Friday October 23, 2026 11:15am - 12:15pm CDT
Suite 111 - Lower Level 30 Civic Center Dr SE, Rochester, MN 55904, USA

School Age Child Care

2026 MCEA Fall Conference

Pam Webb

Get help with the event

2026 MCEA Fall Conference

Pam Webb

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